Characterization of the marketing mix: A systematic review of the academic literature between 1960 and 2023
Main Article Content
Abstract
Introduction: The evolution of the marketing mix from the 1960s until 2023 has been a complex process, reflecting marketing's adaptability to business and technological changes. This systematic review addresses five key stages, from the initial configuration of the 4 Ps to the introduction of concepts such as Marketing 3.0 and 4.0, highlighting significant changes in the marketing paradigm. Methodology: The review is based on a systematic analysis of academic and professional literature related to the evolution of the marketing mix. Five key stages were identified and analyzed, highlighting alternative models such as Rousey and Morganosky's 4 Cs and Konha usner's 4Es, which challenge the traditional perspective of the 4 Ps. Results: Throughout the analyzed stages, there is a persistent focus on customer orientation and adaptability to emerging technologies. The proposal of Marketing 5.0 is emphasized, which emphasizes advanced technologies and contemporary challenges, although it is recognized that the essence of the marketing mix remains over time. Discussion and Conclusions: The review suggests a continuous need to redefine the marketing mix to address the challenges of an ever-changing industry. Future research is encouraged to further explore these changes and adapt to changing societal and technological contexts, which could provide a more comprehensive understanding of the evolution of marketing and its application in a constantly transforming world.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
The main author must deliver the letter of transfer of copyright, according to the model provided by Vivat Academia, Revista de comunicación, which declares the transfer of copyright to the journal and make explicit the rights of authors regarding the dissemination and use of the manuscript once published.
Creative Commons Attribution/Non Commercial 4.0 International
References
Allen, E. y Fjermestad, J. (2001). E-commerce marketing strategies: An integrated framework and case analysis. Logistics Information Management, 14(1/2), 14-23. https://doi.org/10.1108/09576050110360106 DOI: https://doi.org/10.1108/09576050110360106
Bennett, A. R. (1997). The five Vs - a buyer’s perspective of the marketing mix. Marketing Intelligence y Planning, 15(3), 151-156. https://doi.org/10.1108/02634509710165957 DOI: https://doi.org/10.1108/02634509710165957
Bhatt, G. y Emdad, A. F. (2001). An Analysis of the Virtual Chain in Electronic Commerce. Logistics Information Management, 14(1/2), 78-85. DOI: https://doi.org/10.1108/09576050110362465
Booms, B. H. y Bitner, M. J. (1981). Marketing Strategies and Organization Structures for Service Firms. En Marketing of Services (pp. 47-51). American Marketing Association.
Boothe, D., Glass, G. y Kadzamira, E. (2008). Methodology for the analysis of qualitative data: Analysis of documentary evidence. In Qualitative Research Methods Series (Vol. 12). Sage Publications.
Chaffey, D., Mayer, R., Johnston, K. y Ellis-Chadwick, F. (2009). Internet Marketing: Strategy, Implementation and Practice. Prentice Hall/Financial Times.
Constantinides, E. (2002). From physical marketing to Web marketing: The Web-Marketing Mix. Proceedings of the 35th Annual Hawaii International Conference on System Sciences, 2628-2638. https://doi.org/10.1109/HICSS.2002.994217 DOI: https://doi.org/10.1109/HICSS.2002.994217
Dash, G., Kiefer, K. y Paul, J. (2021). Marketing-to-Millennials: Marketing 4.0, customer satisfaction, and purchase intention. Journal of Business Research, 122, 608–620. https://doi.org/10.1016/j.jbusres.2020.10.016 DOI: https://doi.org/10.1016/j.jbusres.2020.10.016
Doyle, P. (1994). Marketing Management and Strategy. Prentice Hall.
English, J. (2000). The Four “P”s of Marketing are Dead. Marketing Health Services, 20(2), 20-23. DOI: https://doi.org/10.7193/DM.020.23.34
Fuxman, L., Mohr, I., Mahmoud, A. B. y Grigoriou, N. (2022). The new 3Ps of sustainability marketing: The case of fashion. Sustainable Production and Consumption, 31, 384-396. https://doi.org/10.1016/j.spc.2022.03.004 DOI: https://doi.org/10.1016/j.spc.2022.03.004
Goldsmith, R. E. (1999). The Personalized Marketplace: Beyond the 4Ps. Marketing Intelligence and Planning, 17(4), 178-185. DOI: https://doi.org/10.1108/02634509910275917
González-Ferriz, F. (2021). El marketing 5.0 y su efecto en la estrategia empresarial del sector industrial en España. Redmarka. Revista de Marketing Aplicado, 25(1), 1-20. https://doi.org/10.17979/redma.2021.25.1.7848 DOI: https://doi.org/10.17979/redma.2021.25.1.7848
Grönroos, C. (1994). From marketing mix to relationship marketing. Toward a paradigm shift in marketing. Management Decision, 32(2), 4-32. DOI: https://doi.org/10.1108/00251749410054774
Gummesson, E. (1994). Making Relationship Marketing Operational. International Journal of Service Industry Management, 5(5), 5-20. DOI: https://doi.org/10.1108/09564239410074349
Gummesson, E. (1997). Relationship Marketing as a Paradigm Shift: Some Conclusions From the 30R Approach. Management Decision, 35(4), 267-272. DOI: https://doi.org/10.1108/00251749710169648
Healy, M., Hastings, K., Brown, L. y Gardiner, M. (2001). The Old, The New and the Complicated - A Trilogy of Marketing Relationships. European Journal of Marketing, 35(1/2), 182-193. DOI: https://doi.org/10.1108/03090560110363418
Jenkins, H. (2006). Convergence Culture: Where Old and New Media Collide. University Press.
Kambil, A. y Nunes, P. (2000). Internet Marketing: Lessons from the Field, Research Note. Accenture Institute for Strategic Change. https://acortar.link/YfKdnY
Konhäusner, P., Shang, B. y Dabija, D. C. (2021). Application of the 4Es in Online Crowdfunding Platforms: A Comparative Perspective of Germany and China. Journal of Risk and Financial Management, 14(2). https://doi.org/10.3390/jrfm14020049 DOI: https://doi.org/10.3390/jrfm14020049
Kotler, P. (1984). Marketing Management: Analysis, Planning and Control (5th ed.). Prentice-Hall.
Kotler, P. (2002). Marketing Management. Prentice Hall.
Kotler, P. (2010). Marketing 2.0: From Products to Customers to the Human Spirit. John Wiley & Sons.
Kotler, P., Kartajaya, H. y Setiawan, I. (2016). Marketing 4.0: Moving from Traditional to Digital. Wiley.
Kotler, P., Kartajaya, H. y Setiawan, I. (2021). Marketing 5.0: Technology for Humanity (Edición ilustrada). John Wiley y Sons.
Kotler, P. y Kartajaya, H. (2010). Marketing 3.0: From Products to Customers to the Human Spirit. Wiley. DOI: https://doi.org/10.1002/9781118257883
Lawrence, E., Corbitt, B., Fisher, J. A., Lawrence, J. y Tidwell, A. (2000). Internet Commerce (2nd ed.). John Wiley y Sons Australia Ltd.
Londhe, D. B. (2014). Marketing Mix for Next Generation Marketing. Procedia Economics and Finance, 11, 335-340. DOI: https://doi.org/10.1016/S2212-5671(14)00201-9
McCarthy, E. J. (1964). Basic Marketing: A Managerial Approach (2nd Edition). Irwin.
Mootee, I. (2007, July 3). Web 2.0 and the Marketing new 4Ps. Idris Mootee official website. http://idr.is/wen-20-and-the/
Mosley-Matchett, J. D. (1997). Include the Internet in Marketing Mix. Marketing News, 31(25).
Ohmae, K. (1982). The Mind of the Strategist: The Art of Japanese Business. McGraw-Hill Inc.
Patterson, G. P. y Ward, T. (2000). Relationship Marketing and Management, Handbook Services Marketing and Management. Sage Publications Inc.
Peattie, K. (1997). The Marketing Mix in the Third Age of Computing. Marketing Intelligence y Planning, 15(3), 142-150. DOI: https://doi.org/10.1108/02634509710165948
Purohit, S., Paul, J. y Mishra, R. (2021). Rethinking the bottom of the pyramid: Towards a new marketing mix. Journal of Retailing and Consumer Services, 58, 102275. https://doi.org/10.1016/j.jretconser.2020.102275 DOI: https://doi.org/10.1016/j.jretconser.2020.102275
Robins, F. (1991). Four Ps or Four Cs or Four Ps and Four Cs [Paper] MEG Conference.
Rousey, S. P. y Morganosky, M. A. (1996). Retail Format Change in US Markets. International Journal of Retail y Distribution Management, 24(3), 8-16. DOI: https://doi.org/10.1108/09590559610147883
Rozenberg, L. y Czepiel, J. (1992). A Marketing Approach to Consumer Retention. Journal of Consumer Marketing, 59, 58-70.
Schultz, D. E. (2001). Marketers: Bid Farewell To Strategy Based on Old 4Ps. Marketing News, 35(2).
Turnbull P., Ford, D. y Cunningham, M. (1996). Interaction, Relationships, and Networks in Business Markets: An Evolving Perspective. Journal of Business y Industrial Marketing, 11(3/4), 44-62. DOI: https://doi.org/10.1108/08858629610125469
Vargo, S. L. y Lusch, R. F. (2016). Institutions and axioms: an extension and update of service-dominant logic. Journal of the Academy of marketing Science, 44(1), 5-23. DOI: https://doi.org/10.1007/s11747-015-0456-3
Vignalli, C. y Davies, B. J. (1994). The Marketing Mix Redefined and Mapped - Introducing the MIXMAP Model. Management Decision, 32(8), 11-16. DOI: https://doi.org/10.1108/00251749410069435
Wang, F., Head, M. y Archer, N. (2000). A Relationship-Building Model for The Web Retail Marketplace. Internet Research: Electronic Networking Applications and Policy, 10(5), 374-384. DOI: https://doi.org/10.1108/10662240010349381
Wichmann, J. R. K., Uppal, A., Sharma, A. y Dekimpe, M. G. (2022). A global perspective on the marketing mix across time and space. International Journal of Research in Marketing, 39, 502-521. https://doi.org/10.1016/j.ijresmar.2021.09.001 DOI: https://doi.org/10.1016/j.ijresmar.2021.09.001
Yadav, N., Sota, S. y Chaudhary, H. (2023). Aplicaciones de la realidad virtual en marketing (2000-2020): una revisión basada en el marketing mix de 4C y una futura agenda de investigación. International Journal of Internet Marketing and Advertising, 18(2-3), 121-147. https://doi.org/10.1504/IJIMA.2023.129660 DOI: https://doi.org/10.1504/IJIMA.2023.129660
Yudelson, J. (1999). Adapting McCarthy’s Four P’s for the Twenty-First Century. Journal of Marketing Education, 21(1), 60. DOI: https://doi.org/10.1177/0273475399211008
Artículos relacionados
Arrufat Martin, S. (2024). Marketing y neuromarketing aplicados al sector empresarial y financiero como objeto del campo académico de la comunicación en España: una aproximación a su estudio desde los libros como fuentes bibliográficas. Revista de Ciencias de la Comunicación e Información, 29. https://doi.org/10.35742/rcci.2024.29.e291 DOI: https://doi.org/10.35742/rcci.2024.29.e291
Ganga-Contreras, F., Guiñez-Cabrera, N. y Rodríguez-Quezada, E. (2023). Perceptions of students and entrepreneurs on service-learning in costs and marketing. HUMAN REVIEW. International Humanities Review, 16(5), 1-11. https://doi.org/10.37467/revhuman.v12.4681 DOI: https://doi.org/10.37467/revhuman.v12.4681
García Rivero, A., Carbonell-Curralo, E. G., Magán-Álvarez, A. y Barberá-González, R. (2021). Marketing de influencia: educación sanitaria online. Revista de Comunicación y Salud, 11, 19-57. https://doi.org/10.35669/rcys.2021.11.e268 DOI: https://doi.org/10.35669/rcys.2021.11.e268
Molina-Arcos, I., Páez-Quinde, C. y Arroba, E. (2023). El mobile marketing como estrategia de difusión en la industria 4.0. Revista de Comunicación de la SEECI, 56, 322-334. https://doi.org/10.15198/seeci.2023.56.e835 DOI: https://doi.org/10.15198/seeci.2023.56.e835
Rodríguez-Hidalgo, A. B., Tamayo Salcedo, A. L. y Castro-Ricalde, D. (2023). Una revisión sistemática de literatura. Revista de Comunicación de la SEECI, 56, 99-125. https://doi.org/10.15198/seeci.2023.56.e809 DOI: https://doi.org/10.15198/seeci.2023.56.e809