Comunicación de crisis: compilación y revisión de teorías y taxonomías prácticas desde una perspectiva cualitativa

Damián García Ponce; Emilia Smolak-Lozano

doi:10.15178/va.2013.124.51-67

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Published: Sep 15, 2013

DOI: https://doi.org/10.15178/va.2013.124.51-67

Keywords:

Crisis communication, organizational communication, crisis, Taxonomies, Crisis Communication Evolution, Issues management

Damián García Ponce

Universidad de Málaga

Emilia Smolak-Lozano

Universidad de Málaga

Abstract

This research paper aims to present the exhaustive review that was carried out on various Crisis Communication theories and models coming from various authors and schools by researching the bibliographic sphere that includes books and specialized indexed journals, such as: Public Relations Quarterly, Public Relations Research, Journal of Public Relations and others. The series of keywords were used and the results obtained were matched and filled along covering the perod of the last ten years, referencing, throughout the research, some necessary revisions of earlier texts. Then the resulting literature was analized and organized in order to obtain a complete and comprehensive framework of both theoretical and practical overview on Crisis Communication. Finally, the obtained research material has been sorted, graded and taxonomized, therefore, as the conclusion, the useful framework has been elaborated that is focused on the practical use of Crisis Communication models, reflecting the so far evolution of this communication area.

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How to Cite

García Ponce, Damián, and Emilia Smolak-Lozano. 2013. “Crisis Communication: Compilation and Review of Theories and Practic Taxonomies in a Qualitative Perspective”. Vivat Academia. Journal of Communication, no. 124 (September):51-67. https://doi.org/10.15178/va.2013.124.51-67.

Issue

Issue 124 - September 2013 - Year XVI

Section

Research Articles

The main author must deliver the letter of transfer of copyright, according to the model provided by Vivat Academia, Revista de comunicación, which declares the transfer of copyright to the journal and make explicit the rights of authors regarding the dissemination and use of the manuscript once published.

Creative Commons Attribution/Non Commercial 4.0 International

Author Biographies

Damián García Ponce, Universidad de Málaga

Licenciado en Publicidad y Relaciones Públicas, Master en Gestión Eficaz e Innovación y Comunicación, y doctorando en Direccion Estratégica en Comunicación, realiza una tesis doctoral sobre Hostilidad Comunicativa en Entornos Virtuales y realiza investigaciones sobre campos de comunicación, gamification, y coordina el Master en Comunicación 2.0. Social Media y Community Management en la Universidad de Málaga.

Emilia Smolak-Lozano, Universidad de Málaga

Licenciada en Sociología, Master en Gestión Eficaz e Innovación en Comunicación y Doctoranda de Ciencias de Comunicación de Universidad de Málaga. Socióloga de Internet, especializada en investigación de los medios de comunicación y en comunicación. 5 años de experiencia en varios proyectos de investigación de mercados y consumidores para las empresas. Además, está participando en varios proyectos de investigación científica en las Ciencias Sociales relacionados con comunicación 2.0. Actualmente, colabora con la empresa SmartNet Research and Solutions, haciendo investigaciones de comunicación 2.0 y audiencias en Facebook y Social Media mediante el software especializado Sotrender.com, de cuyo marketing está responsable en territorio español. Consultora de Social Media y evaluación en el mercado polaco.

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