Comunicar en situaciones de crisis

David Caldevilla Domínguez

doi:10.15178/va.2009.105.1-27

PDF (Español (España))

Published: May 15, 2009

DOI: https://doi.org/10.15178/va.2009.105.1-27

Keywords:

Crisis Communication, Public Relations, Director of Communications, Company

David Caldevilla Domínguez

Universidad Complutense de Madrid

Abstract

Excellent communication in times of crisis is essential to the survival of the company, but usually the workhorse of many directors of communication, not so experienced in planning. Throughout this text I will attempt to make a conceptual approach to the field of crisis (classification, methods ...) as well as showing the most recommended guidelines for running a flawless communication in times of crisis, as the strategy of silence, the strategy denial, the strategy of transfer of responsibilities or the strategy of confession.

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How to Cite

Caldevilla Domínguez, David. 2009. “Communicating in Crisis”. Vivat Academia. Journal of Communication, no. 105 (May):1-27. https://doi.org/10.15178/va.2009.105.1-27.

Issue

Issue 105 - May 2009 - Year XII

Section

Research Articles

The main author must deliver the letter of transfer of copyright, according to the model provided by Vivat Academia, Revista de comunicación, which declares the transfer of copyright to the journal and make explicit the rights of authors regarding the dissemination and use of the manuscript once published.

Creative Commons Attribution/Non Commercial 4.0 International

Author Biography

David Caldevilla Domínguez, Universidad Complutense de Madrid

Licenciado y Doctor en CC.II. (Comunicación Audiovisual por la U. Complutense). Diplomado en Magisterio (U. de Zaragoza). Acreditado a titular (ANECA). Docente en: U. Complutense, U. Europea de Madrid, IED, ESERP e IPAM (Oporto, Portugal). Ponente y conferenciante y profesor en varios títulos propios (Telemadrid, Walter & Thompson, McCann…). Secretario General de la SEECI (Sociedad Española de Estudios de Comunicación Iberoamericana) y del “Fórum Internacional de la Comunicación y Relaciones Públicas” (Fórum XXI). Investigador Principal (IP) del Grupo Complutense de Investigación ‘Concilium, grupo de comunicación’. Autor de más de 50 artículos científicos, de más de 70 ponencias en Congresos y de 6 libros. Miembro de comités científicos en congresos y revistas científicas internacionales. Director de los Congresos CUICIID. Tertuliano radiofónico.

[http://orcid.org/0000-0002-9850-1350] [wVd-AnwAAAAJ]